TranWare Enterprise Taxi Dispatch

Once TranWare is implemented into your existing transportation company, you will see a dramatic change in your dispatch facility. The extent of this change depends on whether your TranWare system is set up as a Computer-Aided system or a fully Automated Dispatch system.

What is the difference? In Computer Aided systems, calls are assigned to the drivers using voice communications, just as you may be already doing now. In a fully Automated Dispatch environment, calls are sent to the drivers electronically by your TranWare system. Explore the differences below by clicking on the guided tour buttons for each.

The modular design of TranWare allows you to migrate to a fully automatic system over time. Commence with basic computer-aided dispatch and upgrade to electronic trip assignment anytime as your budget and needs grow.

In its basic form, TranWare provides Computer Aided dispatch, which serves to greatly simplify the dispatcher’s job by helping him or her assign trips in the correct order and to the most appropriate vehicle and driver. TranWare helps the dispatcher stay organized through color coded screens that indicate the current status of all trips. The system draws the attention of the dispatcher to trips that are becoming stale and those that have a higher priority. TranWare also shows the current status, zone posting and location of each vehicle in your fleet.

In its most advanced form, TranWare assigns trips automatically, which eliminates all but the most necessary voice traffic, while alleviating most of the dispatcher work load. As a result, your dispatcher becomes an air traffic controller. Rather than dealing with a constant barrage of voice communications and urgencies, the dispatcher can focus on the big picture, such as optimizing customer service or helping book new trips.

With TranWare Enterprise, you can decide exactly how to operate your dispatch centre. Perhaps you want electronic dispatch, but still want to let the dispatcher make the decisions? A simple button click can turn automatic dispatch on or off.

You can also choose the method of electronic dispatch that suits you best. TranWare operates with a wider range of quality digital dispatch devices than any other transportation software company. Most of the leading manufacturers of MDT’s (Mobile Data Terminals) are supported, as are low cost pagers and cellular phones. TranWare is the only fully integrated transportation dispatch system to offer automatic dispatch and vehicle tracking through Nextel, Southern Linc or Telus Mike® phones.

It has never been easier or more economical to implement automatic dispatch!