The successful implementation of new technology into an organization depends directly on how well the change process is managed. Let's face it, the acquisition or adoption of new technology or new processes is a major investment for any business. Not just from a cost standpoint, but from an employee and customer disruption standpoint as well.
However, the costs of adopting technology pale in comparison to the cost of failing to successfully adopt it. We have all seen or heard stories of situations where a new system was purchased by a company, caused all sorts of grief and agony, did not function properly or was not accepted by the employees and then ripped out or left to get dusty. The financial losses from lost productivity, IT investment and the new products themselves are substantial, but the real loss is on the management side. By failing to successfully integrate new technology or more efficient methods into your business, you will be making it even more difficult next time around to obtain the ownership of your employees.
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