1-800-GOT-JUNK Chooses iTRAKpro to Manager Their Fleet

The saying ‘everyone’s got junk’ has proved true for Brian Scudamore, the Founder and CEO of the internationally acclaimed junk removal service 1-800-GOT- JUNK?

Founded in 1989 by the 18 year old entrepreneur, the Vancouver based junk removal service has gone on to become the world’s largest junk removal service, generating over $100 Million in 2007 revenue. Cited as one of America’s fastest growing franchises the service now operates in over 260 locations throughout the United States, Canada, the United Kingdom and Australia.

1-800-GOT-JUNK? is best know for their clean shiny trucks and friendly professional junk drivers. According to Founder and CEO Brian Scudamore “1-800-GOT-JUNK? plans to become the Fedex of junk removal,”

In recent years the company has enjoyed an unprecedented amount of media cover coverage including segments on Oprah, Dr. Phil, CNN and CBS, and CNBC.
1-800- GOT-JUNK? has managed to tap into society’s overabundance of ‘stuff’ and help customers de-clutter, remove obstacles and recycle.

In building the business, the Brian Scudamore recognized the importance for streamlining operations, increasing brand consistency and simplifying franchisee start-up requirements. Consequently, he invested heavily in a state of the art Sale Centre, located in Vancouver, which handles all of the North American incoming
1-800 calls. Jobs are booked by company reps in a state of the art intranet system called JunkNet. Truck Teams are then able to access job schedules using wireless WAP technology directly from their cellular phones and PDA’s.

1-800-GOT-JUNK? Franchise Partners are also empowered to use additional methods and technologies to improve their local operations efficiency. After experiencing extensive growth, the Calgary, Alberta franchise purchased a vehicle tracking system to ensure maximum utilization of their fleet assets and to enhance customer service.

Operations Manager Sandi McDowell explains, “After researching several alternatives, we chose the iTRAKpro Vehicle Tracking System from Future Quest Wireless. We liked its web-based interface, because it eliminates the need for any software installation and gives us the ability to access our fleet from virtually anywhere. It is very easy to use and provides us with real-time and historical information pertaining to the activity of our fleet.”

“With the iTRAK system we are able to increase the efficiency of our dispatching through more efficient routing and job assignment. iTRAK Fleet Status Window shows us a real-time picture of exactly where our vehicles are located, how long they’ve been on a job site,” adds Marketing Manager, Michel Luhnau.

With these sorts of advancements 1-800-GOT-JUNK? like Calgary have grown to be one of the largest revenue generators in the 1-800-GOT-JUNK? system. This success can be contributed to effective management, innovative marketing and to maintaining highly efficient fleet.

To view more information on the iTRAK product line and how Future Quest can help your company in the way that we've helped 1-800-GOT-JUNK?, click the button below.